Frequently Asked Questions
Find answers to the most common questions about booking, payments, travel, and more.
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How do I book a tour?
booking
You can book directly through our website by selecting a package and clicking "Book This Package". Alternatively, you can contact us via WhatsApp or email, and our team will assist you.
What payment methods do you accept?
payment
We accept bank transfers, credit/debit cards, and PayPal. A 30% deposit is required to confirm your booking.
Can I cancel my booking?
booking
Yes, you can cancel your booking, but cancellation fees apply. Please check our Tour Policies page for full details on refunds and cancellations.
Do I need travel insurance?
general
Yes, travel insurance is mandatory for all our tours, especially for gorilla trekking and adventure activities. It must cover medical emergencies and evacuation.
Are flights included in the package price?
flights
International flights are not included in our package prices. However, we can help you book your flights at the best rates. Contact us for a quote.
Do you help with visa applications?
visas
Yes, we provide invitation letters and guide you through the visa application process. However, final approval is decided by the respective embassy.
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